Mobile App Development for Telehealth Consultations
Designed and developed a telehealth mobile app with secure video calls, online prescriptions, and patient reminders for better care retention.
ClientCedar Virtual Care
DateFebruary 2025
IndustryHealth / Telehealth
ServiceMobile app development (telehealth)
Video visits, e-prescribe handoffs, and patient follow-up
The Challenge:
- Fragmented experience between web scheduling and the actual visit; patients needed one cohesive flow.
- Clinicians needed a stable video stack, device switching, and note hooks without exposing PHI in logs.
- No-show and drop-off were high; reminders, prep tasks, and insurance capture needed smart timing.
Our Approach:
- A guided mobile journey: intake, consents, queue position, and visit room with one-tap rejoin.
- Secure comms, encrypted call signaling path review, and minimal PII in analytics; crash logs scrubbed.
- Retention: post-visit care plans, refill reminders, and in-app education with preference centers.
The Challenge:
Clinical workflow:Role mapping, intake forms, and escalation paths; IR of vendor SDKs.
Patient UX:Clarity, accessibility, and support paths for all age groups on phones.
App build:Video, messaging, and EMR/PHR handoffs; offline resilience for read-only data.
Compliance & QA:Pen test fixes, BAA checklists, and UAT for clinical + compliance teams.
Key Features Delivered:
- Secure video, waiting room, and in-visit file sharing with audit-friendly controls.
- E-prescription and pharmacy handoff UX with status tracking; push-based reminders (opt-in).
- Insurance capture with eligibility hints and human-readable error recovery.
- In-app help, SMS deep links, and a lightweight FAQ that deflects support load.
The Results:
Completed consults+93%
No-show rate−32%
Patient 30-day retention+18%
NPS (post-visit prompt)62